Terms of Use
These terms and conditions (the ‘Terms’), as well as the links and documents included within it, inform you of the terms for your access to and use of our website located at www.louisfourteen.com, the mobile version of the website (the ‘Sites’) and the mobile app 'Louis Fourteen’ (the ‘App’).
By using either the App or the Sites, you confirm that you accept these Terms and that you agree to be bound by them. If you do not agree to these Terms, you must not use the App or access the Sites, which are owned and operated by Louis Fourteen ('Louis Fourteen’, 'we', 'our', and ‘us’), a company registered in the United Arab Emirates.
You may not use the App or the Sites and you may not accept the TOS if you are not of a legal age to form a binding contract and are otherwise capable of entering into this agreement. These Terms constitute as an agreement between you and us for us of the App and Sites, as well as the contents and services made available through them. By clicking on the proceeding with the registration process you are agreeing to the Terms and accepting our Privacy Policy. If you have any questions regarding these terms and conditions, please contact us at info@louisfourteen.com.
MODIFICATIONS
We may change these Terms at any time without prior notice. Any changes we may make to these Terms in the future will be posted on this page and, where appropriate, notified to you by email. Please review this page frequently to see any updates or changes to these Terms.
THE APP
We may update the App from time to time, and may change the content at any time. However, please note that any of the content on the App may be out of date at any given time, and we are under no obligation to update it.
We provide the App on an "as is" and "as available" basis with all faults. We do not guarantee that the App, or any content on it, will always be available or be uninterrupted. Access to the App is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the App at any of time without notice. You agree that your use of the App is at your own risk. We will not be liable to you if for any reason any of the App are unavailable at any time or for any period.
USE OF THE APP
The App is free to use. By agreeing to these Terms, you acknowledge that access to the App is dependent on you being able to receive data via Wifi, 3G or faster service. You are responsible for making all necessary payments including of internet and network connections. We are not responsible for the availability of the internet, or any errors in or damage to connections, equipment, or software that may occur in relation to your use of the App.
You are responsible for making all arrangements necessary for you to have access to the App. You are also responsible for ensuring that all persons who access the App through your internet connection or mobile phone are aware of these Terms and other applicable terms and conditions, and that they comply with them.
To the maximum extent permitted by law, we disclaim any and all implied conditions and warranties that the App and the services available through them are of satisfactory quality, accurate, fit for a particular purpose, or non-infringing.
You agree to not use the App to: (a) access data that you are not authorized to access or that is not intended for your use; (b) log on to an account that you are not authorized to access; (c) probe, scan, or test the vulnerability of Louis Fourteen’s App or Sites; (d) breach security or authentication measures; (e) send promotions and/or advertising products and/or services; (f) attempt to interfere with or disrupt the service or servers or networks connected to the App or Sites; (g) upload, post, email, transmit, or otherwise make available any Content that (i) is unlawful, harmful, tortious, defamatory, libelous, invasive of another's privacy, or otherwise is objectionable, (ii) you do not solely have the right to make available, or (iii) infringes any intellectual property, proprietary and/or privacy rights of any party; and/or (h) violate or attempt to violate any applicable local, state, national or international law, or regulation.
YOUR ACCOUNT AND PASSWORD
We permit access to certain parts of the App only to users who have registered to use the App. You must be 18 years or older to be eligible to register with us, use the App and Sites and the content and services provide through them. By using the App and Sites, you represent and warrant that you are 18 years or older. If you register with us, you must provide true and accurate information about yourself. Should the registration information provided prove false or misleading, we may suspend or terminate your account.
You are responsible for maintaining the confidentiality of your account details, including any verification codes, passwords or any other piece of information that forms part of our security procedures, and you must not disclose these to any third party.
You are responsible for all activity under your account even if someone else uses your account. You authorize us to act on instructions received under your account and we will not be liable for any loss that you might suffer through following such instructions whether by you or another person.
We have the right to disable any account or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
In the event that your mobile device is lost or stolen you agree that it is your responsibility to email us at info@louisfourteen.com as soon as reasonably possible to notify us of the loss or theft.
If you know or suspect that someone else knows the password to your account, you must promptly notify us at info@louisfourteen.com.
You acknowledge and agree that we may share your contact details with third party booking platforms and restaurants in the event that you make a restaurant reservation through the Site.
MAKING PAYMENTS IN OUR DIGITAL PLATFORMS
In order to pay a bill using our digital platforms, you will need to enter your debit or credit card information. You acknowledge that payment processing services are provided by a third party.
You warrant that you have appropriate authority to use the payment card details which you input. By inputting your debit or credit card information, you agree to use of that information by a third party payment platform for the purpose of paying your bill and processing your payment.
We do not store your payment card details on our systems. Although we retain some of the digits, this enables you to identify your appropriate payment card on subsequent occasions and on your payment receipt. You may add and remove payment cards from our digital platforms at any time.
You acknowledge and agree that we may pre-authorize your payment card upon your checking in to a venue and upon items being added to your bill. You agree that: the first person to check in on your table shall bear responsibility for full payment of the bill in the event that other users of our Services on your table check in and leave the table without paying; and you will check the accuracy of your bill and the amount you pay upon receiving the bill and prior to payment. If you disagree with any part of the bill, you should request that the disputed part is removed from the bill before you pay the bill through our digital platforms.
Once booking through Louis Fourteen, you are aware that you become responsible for any no show, late amendment or last minute cancellation charges as soon as Louis Fourteen shared the cancellation policy accordingly. You acknowledge that, while the contract for the provision of food, drink and other goods and services is between you and the relevant venue, the venue has authorized us to collect payment on its behalf. In the event of any claim or dispute between you and a venue, while we shall have no liability to you in respect of any such claim or dispute, you may contact us and we shall use our reasonable endeavors to assist in resolving the claim or dispute with the venue.
Following payment of a bill using our digital platforms, we shall email you a copy of your receipt. You acknowledge that charges incurred through our digital platforms will appear as "Louis Fourteen" or the name of the venue. If your payment card is lost or stolen, you agree that it is your responsibility to contact the applicable card company in order to cancel your payment card as soon as reasonably possible following such loss or theft.
SITES PAYMENT
We accept payments on our Site using Visa, MasterCard or American Express credit/debit cards in the following currencies: AED, USD and EUR.
Please remember that the cardholder must retain a copy of transaction records and our policies and rules.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in the App and Sites, and in the material published on it. Those works are protected by copyright, trade marks, database right and other intellectual property rights. All such rights are reserved.
We grant registered users a non-transferable license to install and use a copy of the App on your mobile device worldwide for the purposes of the services offered by the App only, which include (where applicable in relation to each venue) to make reservations at, pay bills at, and receive tailored offers from Louis Fourteen partners.
You may not without our prior written consent (except to the extent required in order to use the App in accordance with these Terms) copy, sell, reproduce, publish, modify, or distribute any of the content published, displayed or performed on the App and Sites or systematically extract such content or in any way use or exploit commercially any such content.
Our App and Sites use intellectual property that is proprietary and contains trade secrets that are protected by applicable laws. You acknowledge and agree that Content contained or information presented to you through louisfourteen.com is or may be protected by copyrights, trademarks, service marks, patents, or other proprietary rights.
LOUIS FOURTEEN’S LEGAL RIGHTS
If we do not exercise or enforce any legal right or remedy which may be available to us, this will not be taken to be a formal waiver of our rights.
If any part of these Terms shall be unlawful or unenforceable for any reason, this shall not affect the remainder of these Terms and that part shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
If Louis Fourteen is acquired by, or merge with, a third party, we may transfer any or all of our rights and obligations under these Terms to that third party or the newly merged entity.
All legal notices in relation to the App or these Terms should be given in writing and addressed to info@louisfourteen.com.
LIMITATION OF OUR LIABILITY
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the App and Sites or any content on it, whether express or implied.
You expressly understand and agree that we shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, the App and Sites; use of or reliance on any content displayed on the App and Sites; statements or conduct of any third party; any other matter relating to the App and Sites.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the App and Sites or to your downloading of any content on it, or on any website linked to it. To that end, you agree and understand that we have no liability for the loss of any information you may chose to store in your Louis Fourteen account, including without limitation, any loss that may occur in the event your computer or mobile device is sold, lost or stolen.
INDEMNIFICATION
You agree to defend, indemnify and hold Louis Fourteen and its subsidiaries, affiliates, officers, agents, employees, partners, and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the App or Sites.
AUTHORIZATION TO ACT ON YOUR BEHALF
When you authorize us to make a purchase or booking on your behalf, you appoint Louis Fourteen as your legal representative to reserve and/or place an order and enter your billing and shipping information on your behalf. You acknowledge that by making a booking you will be under an obligation to pay the vendor for any food, drink or service provided by the vendor, and, where applicable, service fees charged by the vendor.
All bookings and reservations are subject to approval by the restaurant, hotel or other third-party vendor. You will be informed by Louis Fourteen when your booking or reservation is confirmed. We are not responsible for any cancelled or amended bookings and reservations.
If you wish to amend a booking, cancel a reservation or stop an order, you will need to discuss this with your Lifestyle Specialist in the chat directly. We cannot guarantee that the restaurant will be able to accommodate any changes. When you authorize Louis Fourteen to cancel any purchases on your behalf, you appoint Louis Fourteen as your legal representative to communicate with vendors about the status of your orders and cancel your orders on your behalf.
You authorize Louis Fourteen to access information maintained by identified third parties (e.g., online merchants) on your behalf as your agent and represent that you have the right to grant such authorization. Solely to provide you the Services (such as, making a purchase on your behalf), you grant Louis Fourteen a limited power of attorney, and appoint Louis Fourteen as your attorney-in-fact and agent, to access third-party websites on your behalf, retrieve, and use your information with the full power and authority to do and perform each required action in connection with such activities, as you would do on your own behalf in order to complete the purchase. You acknowledge and agree that when Louis Fourteen is accessing and retrieving information from third-party websites, Louis Fourteen is acting as your agent, and not as the agent of or on behalf of the third party. You agree that Louis Fourteen will secure payment through the use of CVV entry whenever applicable.
BOOKING
Although we try to ensure that all availability displayed on the Service is accurate, restaurants may cancel or amend bookings after they have been confirmed. We are not responsible for any cancelled or amended bookings. If you wish to amend a booking, you will need to discuss this with your Lifestyle Specialist in the chat directly. We cannot guarantee that the restaurant will be able to accommodate any changes.
SPECIFIC POLICIES AND TERMS
All specific policies and terms, such as cancellation policies, delivery and shipping terms, refund policy, depend on the third party and you will always be informed before placing a booking or buying a product. By confirming a booking or a purchase, you hereby agree that you authorize Louis Fourteen to share your credit card details with the service provider in order to guarantee or pay a product or a service on your behalf. This credit card could be charged within the specific policies and terms mentioned when confirming.
LOUIS FOURTEEN SERVICE
Access to Louis Fourteen is by application and Sites only, and applications are either accepted or declined at the sole discretion of the membership committee. Louis Fourteen membership fees are charged upon acceptance of applications by the membership committee. Louis Fourteen membership fees are nonrefundable. The membership committee may rescind membership from any Louis Fourteen member at any time, at its sole discretion, and without refund.
Your membership will automatically renew every year on the anniversary date of your initial membership being granted, unless you inform us of your intention to cancel prior to the renewal date.
In the event that membership fees increase, we will inform you no less than 30 days prior to your renewal anniversary.
LINKING TO THE APP & SITES
You may link to the App and Sites, provided you do so in a way that is fair and legal and does not compromise our reputation or take advantage of it but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to the App and Sites in any website that is not owned by you. The App and Sites must not be framed on any other site, nor may you create a link to any part of the App or Sites other than the home page. We reserve the right to withdraw linking permission without notice.
THIRD-PARTY LINKS
Where the App and Sites contain links to other App and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those Apps or the performance of the services. Your dealings with, and interest in, services, merchants, or promotions found on or via the App and Sites are solely between you and the person with whom you are dealing. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them. Please remember that we do not have access to, or control over, the information these third parties may collect.
APP ACCOUNT DELETION
Please follow the following steps if you wish to delete your account and all its associated data.
- Send Deletion Request Email:
- Compose an email to lifestyle@louisfourteen.com with the subject: "Delete Account and Data."
- Ensure that you use the same email address associated with your account profile in the email.
- Confirmation Email:
- You will receive a confirmation email in response to your deletion request. Please check your inbox.
- Respond to Confirmation Email:
- Answer positively to the confirmation email to verify your intention to delete the account.
- Following your positive response, your account and associated data will be deleted.
Note: It's important to use the same email address in both the deletion request and the account profile for accurate identification. Additionally, be cautious about permanently deleting your account, as this action is usually irreversible, and all associated data will be lost.
APPLICABLE LAW
These Terms, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by the United Arab Emirates. We both agree to the exclusive jurisdiction of the courts of the United Arab Emirates.
CONTACT US
Questions, comments and requests regarding these Terms should be sent by email to info@louisfourteen.com.